AX1854

Minimum technical requirements for the Axiom Cloud

This section details the recommended technical requirements for use of the Axiom Cloud.

Client technical requirements

For information on technical requirements for use of the Axiom Platform Client with the Axiom Cloud, see Client technical requirements.

Network bandwidth requirements

All Internet connections to the Axiom Cloud must be at least 3 Mbps for data download and upload. Syntellis will work with you to validate the Internet connection performance of your desired usage environment.

Firewall requirements

  • Axiom Platform Desktop Client: Your organization’s corporate firewall must allow communication via port 443 using the TLS 1.2 protocol between the client workstation and the Axiom Cloud. In addition, the following domains must be added to your "allow list": https://*.axiom.cloud, https://*.powerbi.com, and https://*.analysis.windows.net.

  • Axiom Cloud Integration Service: The Axiom Cloud Integration Service must be able to establish outbound connections on ports 443. If this recommendation cannot be met, the minimum requirement is to allow outbound traffic for these ports to the Microsoft Azure Datacenter IP Range list for your geographic region, which is subject to change on a weekly basis.

    The Axiom Cloud Integration Service must be able to accept a validated SSL certificate from the following domains: https://*.axiom.cloud and https://*.servicebus.windows.net.

For clients on the legacy axiomepmcloud.com and khaempcloud.com domains, we will be deprecating those domains starting with version 2020.1 of Axiom Platform. Please work with your Information Technology department to ensure that https://*.axiom.cloud is added to your "allow list" prior to upgrading to version 2020.1 or later.

Email delivery requirements

The Axiom Cloud is configured to email alerts and other information via standard email messages to your end users. Your organization’s corporate email system must allow Axiom Cloud emails to be delivered to your SMTP endpoint without being blocked. Please add the SMTP email server *.sendgrid.net or the email address *@axiom.cloud to your "allow list" according to your email server best practices.