Request unlocking privileges

For any users who have unlocking permissions, they must generate their own unique user key the first time unlocking Axiom Clinical Analytics. After generating the key, a System Administrator or Axiom Clinical Analytics Support staff member can grant unlocking privileges. User-specific keys are an extra level of security we’ve implemented to better protect your patient information. Use the following instructions to request unlocking privileges. Once the encryption key has been downloaded, a user does not need to repeat this process.

Select the Unlock icon in the top right hand corner of the screen.
Enter a password. This is a user-specific password used only by you. It does not have to match your password used to access Axiom Clinical Analytics.
Select Download Private Key and save the key file on your computer. You will need to use this password and file every time you unlock Axiom Clinical Analytics.

NOTE: We recommend saving the key (a text file) in a folder you will remember and giving it a more simple title so you can find it easily.

Select the Lock icon .
Contact your Axiom Clinical Analytics Administrator or Axiom Clinical Analytics Support to grant your unlocking privileges in Axiom Clinical Analytics. After they have given you privileges, you can unlock Axiom Clinical Analytics using your user specific key and password.

For Axiom Clinical Analytics administrators

TIP: To find out how to grant privileges, see Grant unlocking privileges.