KB1018
Summary
This article details the files, folders, and processes used by Axiom. This information can be used as needed by your security solution administrators to create exclusions in your organization's antivirus software, thus minimizing the Axiom footprint and the risk of causing file-level conflicts.
Details
Antivirus exclusions are not required to use Axiom, but they may be necessary if your security software is blocking processes that affect Axiom functionality. Please consult with your security solution vendor when making any changes to exclusion configurations, or to submit a false-positive report.
Resolution
The relevant files, folders, and processes for Axiom depend on whether your organization has an on-premise installation or an Axiom Cloud system.
Cloud service systems
| Client Workstations: Folders |
|
| Client Workstations: Executables |
|
| Axiom Cloud Integration Server: Folders |
|
| Axiom Cloud Integration Server: Executables |
|
Examples:
Example resolved log path on client workstations
Example resolved application path on client workstations
Example service details on the cloud integration server
On-premise installations
| Client Workstations: Folders |
Same as detailed above for cloud service systems. Additionally, the client log files can optionally be located in the user's Documents folder: |
| Client Workstations: Executables |
Same as detailed above for cloud service systems. |
| Axiom Application Server: Folders |
|
| Axiom Application Server: Executables |
Since the Axiom Application Server runs as an IIS Application Pool, it is running as the World Wide Web Publishing Service on the server (W3SVC). |
| Axiom Scheduler Server: Folders | C:\Program Files (x86)\Axiom EPM\Axiom EPM Scheduler Service\ (default installation path) |
| Axiom Scheduler Server: Executables | Axiom.Scheduler.Service.exe
|
Axiom Software Manager
The Axiom Software Manager is used to install, upgrade, and repair Axiom components for both cloud and on-premise installations. When it is in use, the following folders and executables apply:
| Axiom Software Manager: Folders |
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| Axiom Software Manager: Executables |
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Outcome
Adding the appropriate exclusions will resolve any functionality that is being blocked by your antivirus software.
See also
Article information
|
Category |
Startup / Installation |
|
Applies To |
All versions |
|
Tags |
Antivirus Exclusions, Allow List, Client Errors |
|
Issue Number(s) |
N/A |
