KB1042

Task pane is too large and cannot be resized

Summary

When launching the Axiom Desktop Client, you may encounter an issue where the task pane occupies the full window and the width cannot be adjusted.

Details

The task panes in the Axiom Assistant area provide quick and easy access to Axiom files and features as you work in the Desktop Client. You can adjust the width of the task pane by hovering your cursor on the border between the task pane and the spreadsheet, and dragging the double-headed arrow to the desired size. This task pane width is remembered on the current workstation and will be reapplied the next time you log in.

In rare cases, the task pane may occupy the entire window of the Axiom Desktop Client, and the double-headed arrow may not be visible to adjust the width. If this occurs, the issue can be resolved by deleting the user preferences stored on the current workstation, which restores the task pane width to the default size. User preferences such as the task pane width are stored in a file named AxiomUserSettings.xml.

Example of adjustable task pane width in Axiom Desktop Client

Resolution

The width of the task pane can be reset by deleting the AxiomUserSettings.xml file and relaunching the Axiom Desktop Client. You do not need to be an administrator on your workstation to delete the file.

To delete the AxiomUserSettings file on your workstation:

  1. Open Windows File Explorer: Start > File Explorer.

  2. In the address bar, enter C:\Users\<UserName>\AppData\Local\. Replace <UserName> with the appropriate user name.

    NOTE: This folder is hidden by default, but you can access it by typing the path to the folder. Alternatively, you can use the Windows environment variable (%localappdata%) to access the folder.

  3. Delete the AxiomUserSettings.xml file in this area.

  4. Relaunch the Axiom Desktop Client.

Outcome

Once the AxiomUserSettings.xml file is deleted and the Axiom Desktop Client is relaunched, the default width of the task pane is restored.

See also

Article information

Category

General

Applies To

All versions

Tags

Task Pane, Width, Full Window

Issue Number(s)

41989