Troubleshooting Axiom Intelligence dashboards
This information is written for system administrators. Users experiencing problems viewing and using Axiom Intelligence dashboards should contact their system administrator.
Refresh Semantic Domains job
Refresh fails due to missing value in ProductVariable table
In order to view dashboards, the 'Process_Data_PopulateInstrumentProfitability_YRMO' variable must be set to 0.
Example of SQL command for checking the value and inserting, if needed:
if not exists (select VariableValue from ProductVariable where VariableName = 'Process_Data_PopulateInstrumentProfitability_YRMO' and VariableContext = 'customer-account-profitability')
insert into ProductVariable (VariableName, VariableContext, VariableValue) values (N'Process_Data_PopulateInstrumentProfitability_YRMO',N'customer-account-profitability', N'yyyymm');
For more information see Managing Scheduler jobs and tasks and Scheduler task: Execute SQL Command
Other Refresh Semantic Domains job failures
If you encounter any errors in the results, please contact Axiom Support.
Permissions
User reports error "A license is required for this feature' when trying to launch a dashboard
This error indicates the user hasn't been granted permission to view that dashboard. Open the Dashboard Data Security Utility and create permissions for the user to view dashboards. See Setting user permissions for dashboards for more information about the utility.
User reports not seeing much data
Even though the semantic model contains data for all applicable data, such as plan files and tables, individual users will only see data that they have been given permission to view in the Financial Institutions Suite.
Cannot add users with the Dashboard Data Security Utility
Individual users must be associated with a Axiom Intelligence role before they can be given permission to view a dashboard. See Creating dashboard roles for more information.
Viewing dashboards
User reports error "Operation returned an invalid status code 'Not Found'," or "Object reference not set to an instance of an object"
Errors seen when attempting to open a dashboard report, usually indicating that the report sync task needs to be successfully executed.
User reports error "No permission to use model"
This indicates that the user has not been granted permission to view a dashboard. Make sure that the user is assigned to a role and has then been granted permission to view the dashboard. After granting or updating permissions for a user, you will need to run the Refresh Semantic Data job.
User select a dashboard report to view but gets a blank screen.
This indicates an issue with firewall settings. Ensure that your firewalls are configured properly:
| Axiom Desktop Client |
Your organization's corporate firewall must allow communication via port 443 using the TLS 1.2 protocol between the client workstation and the Axiom Cloud. In addition, the following domains must the added to your allowed list:
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| Axiom Cloud Integration Service |
The Axiom Cloud Integration Service must be able to establish outbound connections on ports 443 and 5671, as well as port range 9350-9354. If this recommendation cannot be met, the minimum requirement is to allow outbound traffic for these to ports to the Microsoft Azure Datacenter IP Range list, which is subject to change on a weekly basis. The Axiom Cloud Integration Service must be able to accept a validated SSL certificate from the following domains:
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