Release notes
TIP: Looking for release notes for all Axiom products, including current and previous versions? Click here.
NOTE: Download a PDF version of the release notes here.
New features
See What's new.
IMPORTANT: See the Technical Considerations section below for important information regarding the CostResultsUsage table and account number length in regards to invalid reclass and overhead allocation rules.
What to know before upgrading
IMPORTANT: You must apply the Axiom 2021.2 upgrade before applying any 2021.2 Axiom product upgrades. Axiom Software upgrades are backwards compatible so you can upgrade different products at different times, but you must upgrade to the Axiom 2021.2 before the first product upgrade. Refer to the Axiom 2021.2 Release Notes and Axiom Healthcare Suite 2021.2 Release Notes for considerations before upgrading. Apply this update ONLY if you have already applied the release and completed all the manual setup steps from the corresponding release notes.
When upgrading to the 2021.2.1 version of Axiom Enterprise Decision Support, keep in mind the following:
- This product upgrade contains updated templates, calculation methods, driver files, and remediated defects.
- Syntellis delivered reports may be removed or replaced. Any report that you saved under a different name or created new will remain untouched. Replaced reports are available in Document History, if needed.
- Any Syntellis delivered report that was moved to a new location by the client will automatically move back to its original location.
- Syntellis product templates and calculation method libraries will be replaced.
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Process definitions will not be replaced. Process Manager will not currently work with the new system tables and web-based pages and utilities. Consequently, please plan on reviewing and potentially revising any Cost Accounting Process Definitions depending on the scope and what tasks have been created and are in use.
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Security roles and sub-systems will be reset to their configured settings for the Axiom defined roles. All security exceptions you may have made at the individual user level will remain intact.
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Specific items configured as part of your company or organization's implementation such as imports, exports, driver files, and process management files, will remain as is. Any required modifications to these areas are covered in the release notes, if required. For example, Process Manager defined processes for Cost Accounting will need to be modified by Client Success and has limitations with accessing web-based tasks.
Preparing for and scheduling upgrades
Summary of the upgrade process:
- Review product release notes – Review this document to familiarize yourself with the new features and functionality.
- Schedule an installation date – Submit a request to your organization's Axiom System Administrator to contact support by creating a support ticket to schedule an installation date and time with at least three days of advance notice. The request should include the following information:
- Desired Axiom platform version.
- Desired Axiom for Healthcare product and version.
- Indicate whether to first refresh the Axiom test sandbox with a copy of the production instance of Axiom and apply update(s) to it. If so, provide the soonest that Syntellis can do this.
- Propose an approximate two-hour downtime window when Syntellis can apply update(s) to the production instance of Axiom during regular business hours, Monday through Friday 7 AM to 7 PM Central (except holidays recognized by Syntellis).
- Complete manual configuration updates – After installing the upgrade, review any manual setup steps needed to enable features for this version.
Getting help and training
Syntellis provides world-class resources at your fingertips directly within the Axiom system. Axiom Help provides topics, knowledge base articles, documents, webinar/training announcements, and videos to guide you through managing your system. To access these resources, do any of the following:
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Windows and Excel Clients – From the Main or Admin ribbon tab, click Online Help, and then select the product. Axiom Help opens in a new browser window.
NOTE: The online help will only open for products you are licensed to use.
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Form/Web pages – Form/web-enabled features and products include contextual help directly within the user interface. This information provides a quick summary and/or instructions specifically related to the screen you are using. You can access this information by clicking the question mark in the upper right corner of the screen. To access the full Axiom Help system, click Open Help at the top of the contextual help dialog.
Syntellis Central
Syntellis Central provides centralized self-service content and resources for the Axiom Enterprise Decision Support platform and suite of products. Using Syntellis Central, you can:
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Search help across all Axiom products
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Access tips, tricks, and best practices in our knowledge base
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Find training and certification content including on-demand, video, webinars, labs, and instructor-led courses
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Submit a support issue, find suggested content, and manage any outstanding issues directly with us
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Review open Software Service project status and details
2021.2 - Known issues resolved
The following tables list the resolutions for issues addressed in 2021.2, released on August 16th, 2021:
| Issue | Description |
|---|---|
| Service line groups not available for reporting in version 2020.3 (TFS 84521) |
Issue: Users cannot report on service line groups in the Desktop Client in the 2020.3 implementation of service lines. NOTE: This issue and resolution only affects clients who upgraded to Axiom 2020.3 AND migrated their service lines and groups to the 2020.3 service line model. Resolution: Corrected by adding columns to the ServiceLineAssignment table labeled Group 1 through Group 10. An install script is used to move Groups to the new fields in the ServiceLineAssignment table. |
|
Duplicate records created after importing and saving data in the CostDetailBase table. (TFS 80059/80060) |
Issue: When importing data that saves to CostDetailBase table using the final save routine could result in a duplicate record being created. NOTE: This issue and resolution affects clients running Axiom 2019.4, 2020.1, or 2020.3 and platform versions 2020.2, 2020.3, or 2020.4. Resolution:Added a new transformation to the beginning of the CostDetailStaging to CostDetail import that updates the serviceyrmo for any transactionid where the serviceyrmo coming in is different than the one stored in the database. |
| Sum CDCC to EDCC job is failing in large volume systems, with this error message: Import Failed: A transport-level error has occurred when receiving results from the server. (TFS 61745) | Issue: The semaphore timeout period expires, a result of maxing out the tempdb. Resolution: This issue was resolved by breaking down the insert into smaller batches by refactoring load records in the temp table into smaller batches. |
| Client unable to load patient record in the Encounter viewer; received a conversion error and incorrect syntax. (TFS 69384) | Issue: The query that populates the Encounter viewer to error out when it the recorded included a ZIP+4 ZIP code, because it was referencing the PatientZipCode internal ID, which was incorrect. Resolution: The query was fixed to reference PatientZipCode.PatientZipCode field. |
| Client seeing error in cost assignment tables after upgrade to Axiom Platform version 2020.3.16. (TFS 73671) |
Issue: Customer receives error message: Method not found: 'Boolean System.StringExtensions.IsNumeric(System.String)'. NOTE: Client was informed that they could upgrade to platform release 2020.3 with needing to upgrade Cost Accounting and DSS (CADSS) products (2019.4). However, this information was not entirely correct. Resolution: The existing 2019.4 CADSS was recompiled, using an update version of the platform SDK. |
| ServiceLine groups are not available for reporting in version 2020.3. (TFS 84521) |
Issue: Clients unable to report on ServiceLine groups in the Windows/Excel client in the in the 2020.3 implementation of ServiceLines. NOTE: This affects any client who upgrades to Axiom 2020.3 and migrates their ServiceLines and groups to the 2020.3 ServiceLine model. Resolution: A script was written that, when ran, updated the fields on the ServiceLineAssignment table. |
2021.2.1 – Issues resolved
The following tables list the resolutions for issues addressed in 2021.2.1, released on September 13th, 2021:
| Issue | Description |
|---|---|
| Automated cost processing fails if payroll is not set up in data acquisition (TFS 104433) |
Issue: When a client has set payroll to "No" on the Data Acquisition page and an automated cost processing task attempts to load CGL and payroll, the process fails. Resolution: Updated the process to check the payroll configuration before running. If payroll is set to "No" the task is not run. |
|
Users with only the DSS Admin role are unable to access EDS. (TFS 105667) |
Issue: Users with only the DSS Admin role are able to select EDS from the product selector (the "waffle" menu), but instead of the EDS dashboard, an error stating they must be an administrator to access the page is shown. Resolution: The DSS Admin role has been added to the appropriate controllers. |
No client-facing issues were addressed in 2021.2.3, released on November 8, 2021.
No client-facing issues were addressed in 2021.2.4, released on January 3, 2022.
No client-facing issues were addressed in 2021.2.6, released on April 25, 2022.
No technical considerations or instructions needed for this release.
