Error message displays in context sensitive help

Summary

When you click the ? button in web-based utilities, reports, and other screens, the help panel opens and displays an invalid help code message.

Details

The help error message occurs with On Premise systems where the browser has been configured to block all third-party cookies.

Resolution

To remove the error message and allow the Axiom system to display the help content, you can do one of the following in the browser settings:

• Allow all third-party cookies
• Add help.axiom.cloud to the list of approved sites that can use cookies

Below is an example of the Chrome settings where you can set this option.