KB1008

Axiom Desktop Client downloads from browser instead of launching the client

Summary

A supported web browser with support for Microsoft's ClickOnce installation protocol is required for installing and launching the Axiom Desktop Client (Excel Client or Windows Client). If you are using Microsoft Edge, you must enable ClickOnce support. If you are using other browsers, such as Google Chrome or Mozilla Firefox, this process does not function as designed—instead of automatically installing and launching the client, you will be prompted to download the application. Enabling ClickOnce support on Microsoft Edge, or installing ClickOnce extensions for Google Chrome and Mozilla Firefox, resolves this issue.

Details

The Axiom Desktop Client uses Microsoft ClickOnce deployment technology to install and launch the application. Your chosen browser must be ClickOnce compliant, either by enabling ClickOnce support in the browser configuration settings, or by installing a ClickOnce extension for the browser.

When using a browser that does not support ClickOnce, you will encounter issues when attempting to launch the Axiom Desktop Client. These issues can occur when performing the following tasks:

  • Trying to install and/or launch the Axiom Excel Client or Axiom Windows Client
  • Testing user security by logging in as another user from the Axiom Security Manager
  • Clicking on Axiom document links from a browser page

Additionally, depending on your browser configuration, you may see warning messages such as the following example:

You can optionally install a ClickOnce extension for your chosen browser, which may allow that browser to perform the same ClickOnce activities as Microsoft Edge with ClickOnce support enabled.

Resolution

ClickOnce extensions can be downloaded and installed from the appropriate extension sites for Chrome and Firefox. Your Information Technology department may need to assist in this process.

IMPORTANT: The following links to ClickOnce extensions for Chrome and Firefox are provided as examples. Syntellis does not officially support any particular ClickOnce extension. The ClickOnce extensions referenced below may or may not work for your organization, and may become unavailable or out-of-date at any time. The only officially supported way to install and/or launch the Axiom Desktop Client is by using Microsoft Edge with ClickOnce support enabled.

Google Chrome

Mozilla Firefox

Outcome

If a ClickOnce extension is installed and enabled for Microsoft Edge, Chrome or Firefox, you should now be able to install and/or launch the Axiom Desktop Client using these browsers.

See also

Article information

Category

Startup

Applies To

All versions

Tags

ClickOnce, Default Browser, Firefox, Chrome, Log in as Selected User

Issue Number(s)

26783