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KB1008

Axiom Desktop Client downloads from browser instead of launching the client

Summary

Microsoft Edge and Internet Explorer 11 (or higher) are the required browsers for installing and launching the Axiom Desktop Client (Excel Client or Windows Client). If you are using other browsers, such as Google Chrome or Mozilla Firefox, this process does not function as designed—instead of automatically installing and launching the client, you will be prompted to download the application. Using the required browsers, or installing ClickOnce extensions for Google Chrome and Mozilla Firefox, resolves this issue.

Details

The Axiom Desktop Client uses Microsoft ClickOnce deployment technology to install and launch the application. Support for ClickOnce is built into Microsoft Internet Explorer and Edge. Other browsers, such as Chrome or Firefox, do not natively support this technology.

When using a browser that does not support ClickOnce, you will encounter issues when attempting to launch the Axiom Desktop Client. These issues can occur when performing the following tasks:

  • Trying to install and/or launch the Axiom Excel Client or Axiom Windows Client from a browser that is not Internet Explorer or Edge
  • Testing user security by logging in as another user from the Axiom Security Manager, when your default browser is not Internet Explorer or Edge
  • Clicking on Axiom document links from a browser page, when your default browser is not Internet Explorer or Edge

Additionally, depending on your browser configuration, you may see warning messages such as the following example:

You can optionally install a ClickOnce extension for your chosen browser, which may allow that browser to perform the same ClickOnce activities as Microsoft Internet Explorer or Edge.

Resolution

ClickOnce extensions can be downloaded and installed from the appropriate extension sites for Chrome and Firefox. Your Information Technology department may need to assist in this process.

IMPORTANT: The following links to ClickOnce extensions for Chrome and Firefox are provided as examples. Kaufman Hall does not officially support any particular ClickOnce extension. The ClickOnce extensions referenced below may or may not work for your organization, and may become unavailable or out-of-date at any time. The only officially supported way to install and/or launch the Axiom Desktop Client is by using Microsoft Edge or Microsoft Internet Explorer 11 (or higher).

Google Chrome

Mozilla Firefox

Outcome

If a ClickOnce extension is installed and enabled for Chrome or Firefox, you should now be able to install and/or launch the Axiom Desktop Client using these browsers.

See also

Article information

Category

Startup

Applies To

All versions

Tags

ClickOnce, Default Browser, Firefox, Chrome, Log in as Selected User

Issue Number(s)

26783