AX3520

Viewing the list of logged in users

Administrators can view a list of users who are currently logged into the system. For example, you may want to check to make sure that nobody is logged into the system before performing actions such as system upgrades.

For each user that is currently logged in, the list displays information such as:

  • Full name and user name (login name)
  • Email address
  • Computer where the user is logged in
  • Date and time the user logged in
  • Date and time of the user's last activity during the session

The list of logged in users is for information purposes only—you can see whether any users are logged in, but you cannot manually log them off and end their sessions.

NOTE: Axiom Software maintains a log of all login attempts, including failed logins. Currently there is no user interface to view this information, but it can be accessed directly in the system database in the SystemAccess table. For assistance, please contact Axiom Software Support.

To view the list of logged in users:

  • On the Axiom tab, in the Administration group, click Manage > Security > Logged in Users.

    NOTE: In systems with installed products, this feature may be located on the Admin tab. In the System Management group, click Security > Logged in Users.

The Currently Logged In Users dialog opens, listing the users who are logged into this system. You can sort and filter the list using standard Axiom grid functionality.

Orphaned session records

When a user logs off normally, their session record is removed from the Logged in Users list. If a user's session ends unexpectedly—for example, due to a software crash or shutting down the computer without logging off—then the session record will be removed from the list after a few minutes, once the session no longer "reports back" to the Axiom Application Server.

NOTE: For Web Client sessions, closing the browser window does not automatically log out the user. In this case, the orphaned Web Client sessions will be automatically removed from the list in a few minutes as described above.

Axiom Software does not automatically remove any session records based solely on time logged in. As long as the session remains connected and continues to report back to the application server, the session will continue to be listed indefinitely.

Removing session records

If desired, you can manually remove any logged in records by selecting the record in the list and clicking Remove. This simply removes the record from the list; it has no impact on any user's session. If a user is actually logged on and you remove their session record, the user will remain logged on.

In most cases this action should not be necessary, because sessions that are truly invalid will be automatically removed from the list in a few minutes as described above.