AX2103

Viewing notifications using the Notifications task pane

If you receive an Axiom Software notification, the notification displays in the Notifications task pane. This is a system-controlled task pane that is always available in the Desktop ClientGeneral term for using either the Excel Client or the Windows Client, both of which are installed to the user's desktop. if you have notifications. Click the Notifications tab in the Axiom Assistant area to view the task pane.

Example Notifications task pane

If you have unread notifications when you first log in, or if you receive new notifications during a current session, the Notifications tab will flash orange and remain that color until you click on the tab. Unread notifications display in bold text. Once a notification has been read, the bolding is removed.

Notifications can come from the following sources:

  • Alert notifications. Your system administrators and other power users may have set up alerts to monitor certain alertable conditions and then notify specified users.

  • Process management notifications. These notifications result from active processes in process management, such as to inform you that you have a new task in the process.

  • Message stream notifications. If you have subscribed to a document's message stream, you will be notified of any new comments made about that document.

  • Axiom system processes such as Process Plan Files. If you have triggered certain system processes, Axiom Software will notify you when the process is completed or when errors occur.

NOTES:  

  • The Notifications task pane is a system-controlled task pane; you cannot hide or show this task pane manually. The Notifications task pane always displays on startup if you have any active notifications (read or unread). Otherwise, it does not display. If you receive a new notification during a session and the task pane is not already open, this will cause the task pane to open.

  • All notifications displayed in the Notifications task pane are also available in the Notifications panel of the Axiom Web Client. Both areas read from the same source of notifications, and edit the same source as well. So if you mark a notification as read in one area, or delete a notification from one area, the other area will reflect these changes. For more information, see Viewing notifications in the Web Client.

Reviewing notifications

Within the task pane, notifications are listed in the order they were created, with the newest notifications at the top. Each notification displays a severity icon and an alert title, as well as how old the notification is. The following severity icons are used:

  • Info
  • Warning
  • Error

To read the notification text, double-click the notification to expand it. The text should provide you with more information about the notification and why you are receiving it. You can double-click the notification again to collapse it.

If the notification is from an alert, then the alert creator may have specified a document that you can open to see more information about the alert condition. If so, then you will see an Open link underneath the message text when you expand the notification. Click this link to open the associated document.

Notification actions

You can select one or more notifications and then right-click to perform the following additional actions: 

  • Mark Read: Mark the selected notifications as read.
  • Mark Unread: Mark the selected notifications as unread.
  • GoTo Alert Definition: Open the source document for the alert, if you have permission to access the file. You will be taken directly to the specific alert definition that generated the notification.
  • Delete: Delete the selected notifications. Keep in mind that once a notification has been deleted, you cannot undo this action.