AX1183

Recovering deleted documents

If a document has been deleted in error, you can recover it. The recovery process restores the last active version of the file.

By default, deleted files are recovered to the folder location that they were deleted from. If this location no longer exists, then you can still recover the file, but it will be placed in the following location: \Axiom\Reports Library\Recovered Files (regardless of whether the recovered file is a report). You can then move the file to the desired location.

The ability to recover a deleted file is only available if the following conditions are met:

  • The deleted file has not yet been purged from the audit database.

    This is determined by the configuration of your System.SystemDataPurge Scheduler job. This job purges audit history as of a specified number of days. For example, if the job is configured to purge audit data older than 15 days (the default value), that means that deleted files will be available for recovery for 15 days and then they will be purged from the database. Only administrators can see and modify system jobs.

  • Another file with the same name does not already exist in the recovery location.

    For example, imagine that the report \Axiom\Reports Library\Budget Reports\IncomeStatement.xlsx is deleted. Then, a new report is saved to the same location, and it is given the name IncomeStatement.xlsx. The deleted file cannot be recovered, because there is already a file with the same name in the recovery location. In this case you can rename or move the new file, which will allow the deleted file to be recovered.

When a deleted file is recovered, it retains the same document ID that it had before it was deleted. This means that any broken shortcuts to the deleted file should automatically work again once the deleted file is recovered.

Only administrators can recover deleted files.

NOTE: If the deleted file is a plan file, then additional considerations apply. The plan code table must still contain the corresponding code for the plan file. Generally speaking, if an on-demand plan file is deleted using the Delete Plan Files command, then you cannot recover the deleted plan file because the corresponding code in the plan code table was also deleted.

To recover a deleted file:

  1. On the Axiom tab, in the Administration group, click Manage > Recover Deleted Files.

    The Recover Deleted Files dialog opens. This dialog lists all of the deleted files that are currently saved in the audit database. Each file is listed by name, the date it was deleted, the user who deleted it, and the folder location it was deleted from.

  2. Select the file that you want to recover, and then click OK. You can optionally use the filter box to find the file that you are looking for. The filter matches by document name.
  3. You are prompted to confirm that you want to recover the selected file. Click OK to continue.

A confirmation message displays when the file has been recovered successfully. If the document could not be recovered, an error message will explain why.

TIP: If you do not see the recovered file in the file system, refresh the file system using Reports > Refresh file system.